Return and Refund Policy

 

Return Timeline:

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Return Terms:

  • We will only replace the product in case any wrong/damaged item received.
  • Replacement/Exchanges can be done, Refund would not be provided due to low profit margins.
  • To be eligible for a return, your item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to insert the label/receipt or proof of purchase in the box while returning.
  • Incase if you receive wrong size of shoes from what you ordered, we will replace it with original size without charging any shipping cost
  • Kindly note that you may be subject for the shipping charges in returning the package to us.
  • We shall arrange the reverse pickup from your address, in case your pin code is not serviceable for return pickup, we will ask you to manually courier the product back to us.
  • Replacement product will be shipped only after we receive the returned product, subject to proper verifications.
  • After the pickup, replacements shall be processed/created within 8-15 business days(This may vary depending on circumstances like location, local holidays, and any other external factors outside our & couriers control.

Note:- We understand that the occasionally watch batteries may get loose during transit. In such instances, if you find your watch not working do not worry, just visit any local watch repairer to check the battery

How to raise a Return Request:

You can always contact us for any return question at +91 9152506866, via whatsapp

Refunds:

Replacement/Exchanges can be done, Refund would not be provided due to low profit margins.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Note: Return Shipping Costs to be borne by customer in case of refunds, Exchanges are offered free of cost in-case defective or damaged products received.

It is mandatory for any return to make a video while opening the parcel without pause & cut, a full video from start to end. And send it to support@huskydusky.com

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