Refund Policy
Our policy lasts 7 days. If 7 days have gone by since your order was delivered, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Note: It is mandatory for any return/refund to make a video while opening the parcel without pause & cut, a full video from start to end. And send it to support@huskydusky.com
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery.
Order Cancellation
Order can be cancelled within 24 hours with 5% deduction (PG+Processing Charges).
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@huskydusky.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Refund Policy
Return Timeline:
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Return Terms:
- To be eligible for a return, your item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to insert the label/receipt or proof of purchase in the box while returning.
- We will replace the product incase any wrong/damaged item received.
- Replacement/Exchanges can be done, Refund would not be provided due to low profit margins.
- Incase you don’t like the item, you can ask for a replacement with another item(Difference amount has to be paid if new product price is higher than initial one)
- Incase if you receive wrong size of shoes from what you ordered, we will replace it with original size without charging any shipping cost
- If ordered watch is not working on arrival(do not panic), kindly check with local watch repairer before returning, as at times watch batteries may get loose during courier mishandling.
- Kindly note that you may be subject for the shipping charges in returning the package to us.
- We shall arrange the reverse pickup from your address, incase your pin code is not serviceable for return pickup, we will ask you to manually courier the product back to us.
- Replacement product will be shipped only after we receive the returned product, subject to proper verifications.
- After the pickup, replacements shall be processed/created within 8-15 business days(This may vary depending on circumstances like location, local holidays, and any other external factors outside our & couriers control.
How to raise a Return Request:
To start a return kindly visit: https://huskydusky.com/how-to-return-your-order/
OR
you can also contact us at support@huskydusky.com
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Note: Return Shipping Costs to be borne by customer in case of refunds, Exchanges are offered free of cost in-case defective or damaged products received.